Care through the sales team
19 sales representatives are working at the moment for erfal. They are not only working in all over Germany, but also in Austria and the Netherlands. They personally take care of the specialist retailers and will provide them with assistance in measuring, consulting and mounting. Further, they inform them about product innovations. Your erfal sales representative is the first contact person for special requests.
Consulting through the indoor service
Our erfal specialist retailer benefit from an all-round customer consulting. Our specialists with many years of experience are available to answer your queries via telephone or e-mail.
Sales documents
erfal is offering for each product range modern catalogues to support your sales success. The catalogues are customer-friendly and equipped with practical handles.
Collections
The extensive fabric collection includes several hundred fabrics as handy samples with the most important fabric properties. The handles of samples with motifs are especially big and further the rapport repeat emphasizes the pattern run.
Technique and price lists
Technique and price lists are available for a fast choice of the corresponding type as well as the determination of the sales price. The brochures are designed clearly and schematic drawings are showing all important product details.
Overview of fabrics / Textiles information
In a separate brochure you will find all the important fabric properties, the size ranges and the care instructions.
Product samples
Profile samples are an addition for the separate products. They can be found in the catalogue. The handy technique, colour or rail samples will simplify your consulting. Further, they will exemplify the functionality.
Online tools for specialist retailers
Online shop & customer area
In the online shop, erfal specialists can configurate or order products round the clock and fastly. At each time, the integrated customer area is offering information about the order status the order history as well as a password and user management.
Customer area „My erfal“
The password-protected area „My erfal“ includes current information about products, services and deliveries, a download portal as well as all contact information of the contact persons.
Sales promotion
Advertising materials
erfal provides you with informative brochures, flyers, posters and other advertising materials for the support of the daily customer consulting. The advertising materials are continuously further developed.
Shop systems
erfal is offering innovative shop systems for the demonstrative consulting. The systems are individually plannable and adaptable. We consider hereby room situations and personal preferences.
Seminars & trainings
erfal offers each year practical trainings for the deepening of knowledge about specifics and further developments of the erfal products. This service is completed by specific, on the branch adapted sales seminars.
